Frequently Asked Question

Payment Information

HOW SECURE IS MY PERSONAL INFORMATION?
Cleopatra’s Makeup adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What type of payments do you accept?
We support any U.S.-issued card and most non-U.S. issued cards with a Payment Network logo, including credit, debit, pre-paid, or gift cards.

 

When will my credit card be charged?
Just after your order has been successfully placed.

Shipping information

When can I expect to receive my package?
Every single item on Cleopatra’s Makeup is custom product just for you, and it will take us 2-10 business days to make sure your order is everything you hoped it would be prior to shipping.

Do my order will arrive on time for Christmas?
To make sure your awesome gift arrives on time for Christmas, we suggest you follow to below cutoff dates. After these dates, we can’t guarantee that your order will arrive on time for Christmas.

How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

Can I track my package?
A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team and we’ll be happy to assist you!

What about customs? Will I be charged for duties or custom when my package arrives?
Cleopatra’s Makeup is not responsible for any customs, duty or tax fees determined by the destination country. It is the customer’s responsibility to pay any additional fees required.

Return And Rerund

I ordered the wrong size or color, what should I do?
For any changes within 24hrs after ordering go to the MY ORDER section above on this page for further details.

Iím not satisfied with the quality, what should I do?
You’re not in love with your product, we’ll take it back! All of our products are carefully inspected for quality and we will reprint any flawed apparel, free of charge. Please see our return and refund policy for further details.

I received the wrong item, what should I do?
We apology for any inconveniences and weíd be delighted to help you right away by offering a free replacement order. Please see our return and refund policy for further instructions.

My Order

How do I place my order?
Simply choose your style from the drop-down menu on the product page then click the ìBuy It Now!î button and follow the simple steps to complete your order. We’ll prepare your order and let you know when it’s on its way!

I’m so excited to receive my order! How do I check my order status?
Just enter your order information on the Track Order page to track your order status.

Can I cancel or modify my order?
No, We’ve already started working on your order and it is too late to cancel it or modify it. read more on Refund Policy page.

I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact us and one our customer representative will help you!